Airfare FAQ

Making a Reservation
Ticketing
At the Airport
Traveling with Children
Miscellaneous

Making a Reservation

Can I reserve a seat assignment?
Airlines offer reserved seat selection on most flights prior to departure. Boarding pass issuance is restricted to the day of the flight. You may request window or aisle seating on the search form, or special seating arrangements can be entered in the comments field on the reservation form.
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How do I request special meals or other accommodations?
Please enter special requests in the comments field on the reservation form and select the option to have a live agent complete your request.back to top [+]


Can seniors receive a discount?
Most airlines allow senior discounts of 10% for each senior and one traveling companion. The traveling companion must travel on the exact same itinerary as the senior passenger. Please note this in the comments field and select the option to have a live agent complete your request.


What are the restrictions on last-minute bookings?
To help protect your credit card from fraudulent activity, we take extra time to verify passenger information. Therefore, reservations must be made at least 24 hours prior to departure (Central Daylight Time). If the airline you have selected requires paper tickets you will be notified of delivery options. Naturally if you require paper tickets, time must be allowed for delivery of the tickets from our US location.

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What is a Valued Airline?
Valued Airline is a preferred carrier that has a committed working relationship with us. These relationships enable us to offer their best products and service directly to our customers.back to top [+]

Ticketing

What is an eticket?
An eticket, or electronic ticket, represents your reservation for a flight, but is not in a paper format. You will be supplied a confirmation number as your proof of purchase. You will not receive a paper ticket. With an eticket, your name and flight details will be in the airline's computer. An eticket is NOT a boarding pass. You will still have to check-in to receive your boarding pass.

PLEASE NOTE: New regulations require you to present a printed receipt of your e-ticket purchase in order to receive a boarding pass. Please be certain to print your confirmation details page or your confirmation email and bring it with you to the airport. Failure to do so will result in your inability to board your flight.back to top [+]

Why do you charge a processing fee?
A non-refundable processing fee is charged at the time of booking in order to offer you the lowest prices and access to our customer care agents 7 days a week, 24 hours a day, and 365 days a year (including holidays). This fee is $10 per ticket.back to top [+]

Are taxes included in the price of my fare?
The price of the tickets includes taxes and fees which are imposed on air transportation by government authorities. Taxes and fees, which may represent a significant portion of the cost of air travel are either included in the fare or shown separately in the "TAX" box(es) of the ticket(s).back to top [+]


Is my ticket refundable or transferable?
Unfortunately tickets are NOT refundable or transferable.back to top [+]

Is my ticket changeable?
Yes, your ticket is changeable, but will result in penalties and possibly increased fares.back to top [+]
Is any type of cancellation insurance available?
No, cancellation insurance is not available.back to top [+]
What is a back to back ticket?
When coupons from two or more tickets are issued at round trip fares for the purpose of circumventing restrictions. Airlines and travel agents are prohibited from issuing such tickets. Each airline reserves the right to deny transportation to passengers found using tickets in this manner. Travelers will be responsible for the difference between the fare paid and the fare of the actual itinerary.back to top [+]

At the Airport

Should I still check-in?
If you have reserved a seat assignment, you must still check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for international and overseas flights).back to top [+]


What is required when I check-in?
ALL ticketed passengers must show a government issued photo identification at check-in. Children must have a parent present at check-in. Tickets, or eticket reservations must be in each passenger's name as it appears on the photo identification.back to top [+]


What is required with International travel?
An international trip may require valid travel documents such as, but not limited to: Hotels-Rentals.com is NOT responsible for your travel documents. You are responsible for acquiring the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate, embassy, or government agency.back to top [+]


What is a schedule change?
Schedule changes are made by the airline when it changes flight times or numbers at its discretion. If known about in advance, Hotels-Rentals.com or our partners will send changes to you prior to your flight. Often schedule changes are unexpected and at the last minute. You may want to call the airline 24 hours prior to your departure time to check your flight schedule.back to top [+]


What are the luggage limitations?
In general, you are allowed two items of checked baggage per person and one personal and one carry-on item. Luggage requirements can vary by airline and may change due to security or other regulations. Airlines reserve the right to assess an additional charge at the time of check in for three or more pieces of luggage and/or for non-standard luggage. back to top [+]

Traveling with Children

What services are offered for children traveling alone?
Unaccompanied children, five through seven years of age, are accepted for most airline transportation. For a fee of $30 or more, an airline customer service agent will escort your child on and off the aircraft. All unaccompanied children will be escorted from point of check-in to the airplane where the child is placed in the care of a flight attendant. A parent MUST be present at check-in when their children are traveling alone. Please request this service using the comment field on the reservation form.back to top [+]


Do I have to pay full fare for an infant?
An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel free on US domestic flights for each passenger paying adult fare who is at least 12 years of age. Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not.back to top [+]


What are International travel restrictions for children?
For international travel, an infant pays 10 percent of the applicable adult fare. All infants must have a ticket to travel. Children ages 2-11 years of age receive a discounted fare decided by the airline. Passengers 16 years of age or younger MUST be accompanied by an adult.back to top [+]

Miscellaneous

What is the Hotels-Rentals.com Refund Policy?
Hotels-Rentals.com strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, Hotels-Rentals.com acts only as an independent agent to secure services of an air carrier, car rental supplier, hotel, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to Hotels-Rentals.com and/or our partners within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.back to top [+]


What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.back to top [+]


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